Xtreme IT Gear

Drop Shipping

The majority of products available at Xtreme IT Gear are shipped by the supplier. This is called drop shipping. Where products are shipped in this way Xtreme IT Gear cannot gurantee the methods or delivery of those products.

Delivery Methods

Xtreme IT Gear uses various couriers and Australia Post to deliver orders to locations within Australia. Available shipping options are presented during checkout. Xtreme IT Gear also offers a table rate which allows orders to be delivered via what we consider the best way for your order to be delivered. In most cases this method will include tracking and/or insurance.

Several options are offered for delivery of orders to international locations. Airmail, Express Courier International, Express Post International, FedEx, DHL and UPS options may be available to select from during checkout.

For most of these methods you will be presented with estimated delivery times. Although every effort is made to ship your order according to the estimated delivery times provided, these times may change due to changes in supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please contact us here.

In order to maintain a high level of service Xtreme IT Gear may at our discretion choose to deliver your items via a method other than that specified on your order. You will not be charged extra for this service.

Order Processing Schedule

The following table lists our order processing schedule when all items on an order are in stock and available to be delivered immediately. Please note that this is to be used as a guide only. National and postal holidays will cause deviations from the posted schedule. This schedule applies to normal operating situations, however sometimes exceptions will occur and no guarantees are offered with regards to this order processing schedule. If you have time constraints and you need your order by a certain date, be sure to order early to avoid disappointment.

Returns and Refunds

No refund or credit is offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an order.

No refund, credit or exchange of any kind is offered for opened products delivered on CD-ROM, DVD, VHS cassette and/or any other duplicatable medium.

Products deemed by Xtreme IT Gear to be considered "Dead on Arrival" or those which become defective within 30 days of delivery may be returned for exchange or replacement. For opened products delivered on CD-ROM, DVD, VHS cassette and/or any other duplicatable medium only replacement for the exact same title is available. Please contact us here to arrange the return and request a Return Authorisation Number.